Job Requirements

As a (Senior) Product Manager at Phenom, you will own the strategy, roadmap, and execution for our messaging platform — the omnichannel communication layer that powers candidate and employee engagement across SMS, WhatsApp, email, and other channels. This is a high-leverage, high-usage product area: messaging touches nearly every talent journey Phenom powers, and reliability, deliverability, and compliance matter as much as current capability.

We're looking for someone who has built or scaled a messaging, campaign, or omnichannel communication product before, and who understands the operational realities of running communication infrastructure at enterprise scale — carrier relationships, deliverability, compliance, opt-in/opt-out management, and the tradeoffs between flexibility and guardrails. You'll also bring an AI-forward mindset, identifying where intelligence can improve send-time optimization, content personalization, or channel selection.

What You'll Do

Own the strategy and roadmap for Phenom's messaging platform,



balancing recent capability development with the reliability and trust the product has already earned with customers
Drive the platform's evolution toward true omnichannel orchestration — coordinating SMS, WhatsApp, email, and future channels into coherent, configurable candidate and employee journeys
Partner with engineering to ensure messaging infrastructure is scalable, compliant, and resilient, including deliverability, rate limits, and carrier/provider relationships
Define and evolve campaign and automation capabilities that let customers configure sophisticated, multi-step communication flows without engineering support
Work closely with compliance, legal, and trust & safety functions to navigate regulatory requirements (TCPA, GDPR, opt-in/consent frameworks) across global markets
Identify opportunities to apply AI — for example, send-time optimization, content personalization, or intelligent channel selection — and bring them f

📌 Product Manager, Messaging Hyderabad
🏢 Phenom
📍 Hyderabad