Role Purpose

The Head – Central Network Support is responsible for ensuring the quality and efficiency of the RSA (Roadside Assistance) provider network. This includes managing provider onboarding, maintaining network hygiene, driving key projects for network optimization, managing service costs, reconciling payments, resolving network-related queries, and ensuring adherence to Standard Operating Procedures (SOPs). The role also involves administrative management of depots and collaboration with internal and external stakeholders to deliver exceptional service quality and operational excellence.

Key Responsibilities

Provider Onboarding & Network Quality

Ensure quality and compliance in the provider onboarding process, including documentation and operational standards.
Maintain network hygiene by regularly auditing and monitoring provider performance.
Drive projects to optimize network presence and ensure adequate coverage across regions.

Service Cost Management

Manage service costs effectively by negotiating with providers and implementing cost control measures.




Monitor and analyze cost trends to identify prospects for optimization.

Payment Reconciliation & Query Resolution

Reconcile payments with providers to ensure accuracy and timely processing.
Resolve network-related queries and implement corrective actions to prevent recurrence.

Standard Operating Procedures (SOPs) & Compliance

Develop, implement, and monitor adherence to SOPs for network operations.
Ensure compliance with all regulatory and organizational requirements.

Depot Administration & Management

Oversee administrative management of depots, ensuring productive workflow and adherence to operational standards.
Monitor depot performance and implement improvements to enhance operational efficiency.

Team Management & Collaboration

Lead and manage the central network support team to achieve operational goals and maintain high performance.
Collaborate with internal functions such as finance, o

📌 Rsa Head Gurugram
🏢 Allianz Partners
📍 Gurugram