Job Title: CRM (Customer Relationship Management) - Retail Store.

Department: Operations

Reports To: Store Manager

Job Overview:
We are looking for an experienced Customer Relationship Management (CRM) to join Kalki Fashion, a leading brand specializing in ethnic and luxury fashion. The CRM will be responsible for building and maintaining solid, lasting relationships with customers, ensuring that they receive exceptional service and personalized experiences. This role will focus on managing customer engagement strategies, loyalty programs, customer retention, and enhancing overall satisfaction.

Key Responsibilities:
Customer Engagement & Relationship Building (Inbound and Outbound Calls):
Build and nurture robust, lasting relationships with existing and potential customers, ensuring a personalized experience at every touchpoint.
Proactively engage with high-value customers, ensuring they receive exclusive offers, personalized recommendations, and consistent communication.
Act as a liaison between the customer and the company, addressing inquiries, resolving issues,



and ensuring the highest level of customer satisfaction.
Collect and analyze customer feedback to understand their needs and concerns, using insights to improve the overall shopping experience.
Customer Data Management:
Manage and maintain accurate customer databases, ensuring up-to-date records for communication, tracking, and engagement purposes.
Analyze customer data to identify purchasing behaviors, trends, and preferences to tailor marketing strategies and improve customer experience.
Segment customer lists based on various factors such as buying patterns, preferences, and demographics to create targeted communication.
Collaborate with the marketing team to develop personalized marketing campaigns based on customer insights.
Customer Service & Problem Resolution:
Ensure that all customer inquiries and issues are handled promptly and professionally, with the goal of resolv

📌 Customer Relation Executive Santacruz, Mumbai (India)
🏢 Kalki Fashion
📍 India