About the Role
We are looking for a Microsoft Power Platform Technical Support Specialist to provide L2 support for Power Platform environments and solutions. This role is responsible for troubleshooting incidents, managing service requests, monitoring platform health, and supporting governance, security, and administration activities across Power Apps, Power Automate, Dataverse, and related Microsoft technologies.

This role is responsible for troubleshooting incidents, managing service requests, monitoring platform health, and supporting governance, security, and administration activities across Power Apps, Power Automate, Dataverse, and related Microsoft technologies

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Responsibiliti
esProvide Tier 1/Tier 2 support for incidents, service requests, and platform health issu
esMonitor platform operations using dashboards and aler
tsRespond to user queries on app errors, workplace issues, licensing, governance compliance, and mo
reExecute SOPs for workplace provisioning, app certifications, connector approvals, and mo




reEscalate complex or non-standard issues to the Technical Experts or Tech Lead or to Microso
ftMaintain documentation of known issues, troubleshooting steps, and solutio
nsUpdate and manage ServiceNow Request Catalog items and their workflo
wsSupport adoption by enabling users through documentation, FAQs, and guidan

ce

Qualificat
ions3-5 years of experience in technical support, platform administration, or IT operat
ionsFamiliarity with Power Platform fundamentals (Power Apps, Power Automate, Datave
rse)Experience using ITSM tools like ServiceNow, Jira, or equiva
lentStrong communication skills and empathy for end u
sersAbility to follow processes and SOPs with consist
encyLogical thinking and troubleshooting abi
lityTime management and task prioritiza
tionAttention to detail and robust documentation ha
bitsWillingness to escalate and collaborate with more senior team mem

bers
Required S
killsITSM & Support Tools: ServiceNow (or equivalent), Mi

📌 Microsoft Power Platform Tech Support Specialist Bengaluru (India)
🏢 Luxoft India
📍 India