Summary:
Responsible as a Associate Artwork Change Coordinator for warehouse logistics whilst meeting Pharmaceutical Regulatory and Corporate Guidelines.
About the Role:
Job Description
Key Responsibilities:
Manage the Artwork Supply Chain right from the time a Change Request is received till the time the print ready artwork is supplied to the site & the change is closed while adhering to all service KPIs and always remaining compliant to Novartis quality standards & regulatory requirements.
Act as a Single Point of Contact (SPoC) for various stakeholders within ESO (CMOs, ESO Service Operations Lead, etc.) and NTO sites.
Support any major projects (divestments, transfers, mergers, etc.) in the Novartis Artworks space.
Ensure “On Time in Full” delivery of high-quality artworks fully compliant with Novartis standards and in-country regulatory, marketing, manufacturing & legal compliance to internal Artwork customers & stakeholders.
Proactively report all challenges through timely escalations.
Ensure that the service dashboard,
order management framework are always kept updated.
Regularly communicate with customers & partners to collect feedback on support services, report deliverable status and continuously acquire process knowledge.
Support in enhancing quality drivers like upgrading standard operating procedures, working procedures & process charts as per business requirements.
Report deliverable status and continuously acquire process knowledge.
Essential Requirements:
Advanced project management skills with robust quality & compliance mindset.
Excellent negotiation, analytical & communication skills (both written & verbal).
Excellent stakeholder management & customer service skills.
Ability to work seamlessly across functions, geographies & cultures.