Responsibilities
Receive incoming calls of Partners and Customers and resolve their queries/complaints.
Respond to queries/complaints of Partners,Customers&RMs; received via tickets/chats.
Out-call the RMs, Partners, and Customers when needed (as per business requirements).
Explain / Educate the RMs, Partners, and Customers on our tools and products.
Provide exceptional Partner / Customer service.
Requirements:
Valuable verbal & written communication skills with min.30 words per minute typing speed
Valuable Telephone etiquette and ability to follow SOP and scripts
Knowledge of financial products like MF, Insurance, and stocks
Experience in MF or KYC or stock broking operations
Fluency in English and Hindi (Fluency in more languages will be a plus)
Willingness to work in rotational shifts & week offs.
Work Location - HSR Layout, Bangalore.
Pay: ₹200,000.00 - ₹350,000.00 per year
Advantages:
Health insurance
Paid sick time
Paid time off
Provident Fund
Schedule:
Day shift
Ability to commute/relocate:
HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)