31 Jul
|
equitas small finance bank
|
Pune
31 Jul
equitas small finance bank
Pune
Issue Resolution: Handle escalated customer queries, disputes, and complaints. Provide prompt, skilled solutions and manage escalations that require cross-departmental collaboration.
Performance Monitoring: Oversee the service metrics (e.g., handling times, satisfaction scores) of the frontline staff within their specific division.
Process Optimization: Identify bottlenecks in the customer journey and propose actionable improvements.
Relationship Management: Build trusting relationships with key accounts and high-value clients to maximize retention.
Training & Coaching: Provide ongoing guidance to local customer support teams regarding product knowledge, company policies, and soft skills.
Reporting: Compile regional feedback and generate data-driven reports for upper management.
📌 Divisional Customer Service Officer Pune
🏢 equitas small finance bank
📍 Pune