Main Roles and Responsibilities are:
Problem Resolution:Troubleshooting technical issues, resolving product or service problems, and finding solutions to customer issues.
Customer Communication:Maintaining explicit, concise, and skilled communication with customers, building rapport, and ensuring a positive customer experience.
Order Processing and Management:Processing orders, managing returns, and handling customer accounts.
Record Keeping:Maintaining accurate records of customer interactions, issues, and resolutions.
Product Knowledge:Staying informed about company products and services, and providing accurate information to customers.
Escalation:Knowing when and how to escalate complex issues to appropriate personnel.
Feedback Collection:Gathering customer feedback and reporting it to relevant teams for improvement.
Pay: ₹10,539.18 - ₹28,000.00 per month
Advantages:
Health insurance
Leave encashment
Life insurance
Provident Fund