We are looking for a Front Office Associate who will ensure an outstanding guest experience—from greeting guests to managing check-ins/check-outs, handling reservations, and coordinating with internal teams like Housekeeping and Concierge. Your hospitality education and hands-on year in the field equip you to deliver polished, professional service.

Key responsibilities:
Greet and welcome guests with a warm, qualified demeanor
Process check-ins and check-outs: verify reservations, assign rooms, issue/reissue keys, activate/deactivate cards
Handle payments: accept cash, cards, checks, vouchers; balance the cash drawer at shift start and end
Maintain records: complete guest logs, shift reports, occupancy and financial records via PMS hospitalityinsights.ehl
Answer phones and inquiries: operate switchboard, field calls, messages, guest requests, and resolve basic issues




Coordinate with departments: liaise with housekeeping and maintenance to ensure room readiness and resolve guest issues
Provide guest information: share details about amenities, local attractions, services, and transport options
Monitor safety and security: manage key control, follow emergency procedures, and report incidents

Qualifications:
12th pass
Localite (Siliguri location)
Positive communication skills
Knowledge of eZee absolute

Pay: ₹8,000.00 - ₹11,000.00 per month

Advantages:
Food provided
Paid time off
Provident Fund

Supplemental Pay:
Performance bonus

Language:
Hindi (preferred)
English (preferred)

Work Location: In person

📌 Front Office Associate Siliguri (India)
🏢 Sumi Yashshree Hotels and Resorts
📍 India