The Instructional Designer serves as a course developer and is responsible for building and maintaining instructor-led, web-based, and eLearning courses for Customer Care and external Service Providers. This role involves all aspects of course development, including needs analysis, high level design, detail design, development, beta testing, finalization for production, and rollout.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop and design training courses for the Helpdesk, external Service Providers, and internal users

Design learning activities, assignments, and assessments

Create supporting material/media (audio, video, simulations, role plays, games etc)

Collaborate with teammates to analyze, evaluate, and update training documentation in all available formats

Train other members of the Knowledge Management team on the proper use of the Learning Management System and other online training tools

Manage training content within the LMS (Learning Management System)

Write scripts for video and audio content

Keep current on trends, tools,



and best practices within the instructional design field

Coordinate with internal teams to resolve issues reported by LMS users
The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. Clario reserves the right to amend or change this job description to meet the needs of Clario. This job description and any attachments do not constitute or represent a contract.

QUALIFICATIONS AND SKILLS NEEDED:
(Key wording should include if degree is needed, any travel requirements, special qualifications needed, skills, etc.)

Education:
Skilled certification in Instructional Design-
Bachelor's degree or higher in instructional design, education, or a related field (or equivalent experience)-
Teaching or administrator's license preferredExperience:
Knowledge of instructional theory and assessment

📌 Instructional Designer Bengaluru
🏢 Clario
📍 Bengaluru