About HEAPS Health Solutions:
HEAPS Health Solutions is a health tech company based out of Bangalore, India with offices in Mumbai, Hyderabad and Delhi. HEAPS is a Software as a Service (SAAS) provider that leverages advanced Data Analytics, Artificial Intelligence and Machine Learning to revolutionize the healthcare delivery and payments model by building a “Healthcare Network” and a “Value-Based Care” model. We specialise in Patient Care-Coordination modules for cohorts of people with different needs.

Responsibilities:
Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc.
Understand if the patient has any additional requirements - medications, labs, dietitian, physiotherapists etc.
To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan
Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses




Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported
To smartly handle patient queries and provide responses from pre-defined FAQs.
Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician
Develop and implement individualized care plans that address the unique needs of high-risk patients.
Provide continuous support, motivation, and education to patients through regular check-ins via phone, video calls, and messaging.
Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques
Provide wellness, lifestyle and diet tips wherever deemed necessary
Proactively identify if the patient is showing any symptoms or deviation fro

📌 Health Coach Kopar Khairane
🏢 Heaps Health Solutions India
📍 Kopar Khairane