Location: M-62, First Floor, Greater Kailash-I, Recent Delhi
Job Type: Full time, On-site
Working Hours: 11:00 AM 8:00 PM
Weekly Off: Rotational (No Saturday/Sunday off)
Brand: Gemeria Hair
About the Role: Gemeria Hair is looking for a well-presented, empathetic, and confident Customer Experience & Sales Executive to join our team.This is not a typical sales role. Our customers invest not just money, but confidence and self-esteem. We are looking for someone who can guide, support, and build trust, rather than push sales.
Key Responsibilities
Customer Consultation & Guidance
Guide customers in selecting the right wig/topper based on hair loss stage, scalp condition, lifestyle, and expectations
Handle sensitive conversations with empathy, especially with women experiencing hair thinning or hair loss
Conduct video consultations for Indian and international customers
Assist customers during in-store trial appointments
Demonstrate products during trials and on video calls
Video Calls & Trial Management
Schedule and manage online and offline consultations
Handle video calls for new enquiries, trial customers, and repeat customers
Manage pre-sales and post-sales follow-ups
Ensure a smooth and comfortable trial experience for customers
Order Coordination & Follow-Ups
Coordinate custom and trial orders
Act as a bridge between customer, production, and dispatch teams
Proactively update customers on timelines and order progress
Customer Support & Escalations
Handle customer queries and complaints professionally
Take ownership of escalations and ensure timely resolution
Manage sensitive situations with patience and clarity
Multi-Channel Communication
Maintain timely and professional communication across platforms
Track conversations and follow-ups in CRM/internal systems
Product Expertise
Develop solid knowledge of wigs, toppers, sizes, color