What you will be doing here?
Handle user queries and challenges related to the Marrow platform with a touch of delight.
Troubleshoot and identify solutions to resolve customer issues.
Collaborate with the team to escalate and address technical challenges.
Stay updated with Marrow products and updates to offer accurate solutions.
Track and report on common user challenges to help drive product improvements.
Act as the first point of contact for Marrow users facing technical or product-related issues.
Dive deep into our product ecosystem to understand and troubleshoot issues, ensuring users continue their journey without a hitch.
Collaborate closely with the team to communicate, prioritize, and resolve user challenges.

What are we looking for
A fresh graduate from any stream with a flair for product.
Excellent verbal and written communication skills.
A problem solver with solid analytical skills.




Passion for customer support and helping users.

Why join us?
Growth: Be at the heart of a rapidly scaling tech platform in the healthcare sector.
Learn: Get hands-on experience and learn the ropes of how tech platforms operate.
Impact: Your work directly affects the user experience, making a difference in our mission to revolutionize healthcare.

Note:Marrow is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
Cell phone reimbursement
Food provided
Health insurance
Paid sick time
Provident Fund

Schedule:
Day shift
Monday to Friday

Work Location: In person

📌 Customer Support Executive Bengaluru (India)
🏢 Neuroglia Health Private Limited (DailyRounds - Marrow)
📍 India