8 to 10+ years’ total experience, 3 to 4+ experience as a Team leader

Experience in handling customer service voice process

In-depth knowledge of performance metrics

Excellent knowledge on MS Excel, PowerPoint, PowerBI

Excellent communication and leadership skills

Time-management and Decision-making skills required

Set transparent goals to the team, delegate tasks and set deadlines

Oversee day-to-day operation

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Suggest and organize team building activities

Career Level - M1

Supervises a team of analysts to manage the operational performance goals.



Develops and directs work schedules and monitors workflow to achieve established goals and objectives. Responsible for ensuring the team delivers best service to customers. Ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Applies Oracle methodology, company procedures, and leading practices. Provides coaching, guidance and feedback to develop skills of team members and take corrective actions to address poor performers. Performs administrative duties such as approving timesheets and expenses.

📌 Product Support Supervisor Bengaluru
🏢 Oracle
📍 Bengaluru