Overall responsible for service revenues from area.
Including setting their annual business targets and periodical review to achieve the results.
Drive excellence in field operations through employees.
Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
Position will be responsible for Techno Commercials for 600 units.
Enhance field productivity.
Sub Con Management and Development to support field operations.
Maintain cordial relations with Customers.
Coach and develop internal talents for taking up higher responsibilities in the organization.
Drive service transformation initiatives in the area.
Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters.
Monitor Employees daily activity.
Monitor PPM activities and avoid Missed services.
Carry out Annual equipment survey (AES) of the elevators as per suggestive list.
Schedule and plan for Return Audit copies and AES Copies as per plan
Plan non-Price visit to customer.
Visit job sites,



Periodical visits to all Key customers and maintain CRM.
Receivable Management day-to-day updates to Zonal Head / Finance
Work towards customer delight and customer appreciation.
Tracking of all customer complaints and speedy response/resolution
MIS / Reporting / Review with team.
Should have 8 to 12 years experience in customer handling role.
Valuable communication & customer service skills
Should be hands on with MS office.
Should have positive analytical skills.
Manage a portfolio of elevator units through maintaining good working relationships with existing customers
Serve as primary contact for timely resolution of customer needs surrounding inquiries
Develop build-on repair and modernization sales through networking, bids and tenders
Develop your own sales strategy to achieve sales targets, ensuring profitability
Use Otis sales tools to effectively track prospects, pipeline, and forecast

📌 Field Supervisor Bengaluru
🏢 Otis
📍 Bengaluru