Customer Service Representative - English Voice
Customer Service Representative - English Voice
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Voice, you’ll be be part of bringing humanity to business. Our employees celebrate our purpose, team and company culture. Our Outstanding Place to Work® certification in India says it all #experienceTTEC
What You’ll Be Doing
During a Typical Day, You’ll
Answer incoming calls from healthcare plan members.
Understand the coverage and healthcare requirements by interacting with members on phone
Resolve member issues through verbal and written communication.
What You Bring to the Role
1 year of customer service experience.
Ability to read, write, and converse proficiently in US English.
Computer literacy.
What You Can Expect
Support for your career and career development.
An inclusive, community-minded organization that encourages giving back.
A global team of curious, lifelong learners guided by our company values.
A comprehensive benefits package that may include transportation for night shifts, PTO, tuition reimbursement, and health and wellness incentives.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one energetic, global family.
You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.