What success looks like in this role:
Provide support on daily operations issues. - Perform duties in accordance with account processes and procedures. - Build and maintain positive working relationships with internal and external stakeholders (and other service providers if in a multi-vendor setting). - Mentor team members - Document assigned activities using defined process and timeframes. - Contribute to the creation, maintenance and enhancement of operational processes and procedures to improve overall performance of technical staff. - Identify areas for continuous improvement and efficiency in delivery of services. - Take responsibility for follow-up services or problem escalation. - Analyze and highlight operations performance. - Complete and submit reports as requested. - Support process improvement initiatives

You will be successful in this role if you have:
Recognized bachelor’s degree in related discipline (desirable), minimum of 1 - 2 years of service delivery support experience - Ability to prioritize and organize workloads to complete multiple,



simultaneous tasks both for self and others - Effective verbal and written communication skills - Prior experience working in hardware break and fix, installation, desk side software support and service desk support. - Has some experience supporting teams of customer engineers in either specific installation, equipment refresh projects or ongoing break / fix support. - Knowledge of desktop operating systems, networking fundamentals and requisite call management systems. - Ability to work with technical documentation, statements of work, and contract requirements. - Ability to work with team members, peers and external clients. - Must be able to work to specific service level agreement (SLA) requirement. - Familiarity with

Unisys is proud to be an equal chance employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical his

📌 Service Delivery Assoc 3 Bengaluru
🏢 Unisys
📍 Bengaluru