Key Responsibilities:
Primary Point of Contact:
Establish and nurture long-term relationships with users.
Serve as the main liaison between the company and its customers.
Ensure a personalized and positive customer experience.
Issue Resolution:
Address and resolve user issues promptly and efficiently.
Act as a problem solver, finding effective solutions to challenges faced by users.
Strive for quick and satisfactory redressal of complaints.
Communication and Team Collaboration:
Collaborate with internal teams to understand and align with strategic operational goals.
Facilitate communication between users and the team to enhance product/service quality.
Provide insights from customer interactions to contribute to the development of strategic goals.

Qualifications:
Excellent communication and interpersonal skills.




Solid problem-solving abilities and a customer-centric mindset.
Ability to collaborate effectively with cross-functional teams.

Freshers can also apply.

Key Competencies:
Customer Focus
Communication Proficiency
Problem Solving/Analysis
Team Collaboration
Adaptability/Flexibility

This role combines the art of relationship-building with the precision of issue resolution, creating a seamless experience for users and contributing to the overall success of the company's strategic objectives.

Job Types: Full time, Internship
Contract length: 2 months

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:
Day shift

Work Location: In person

📌 Operations Internship Gurugram
🏢 Filo EdTech
📍 Gurugram