Creating a positive onboarding experience for new clients.
Manage daily activities and tasks for clients by Line Manager
Responding to clients' requests as they arise in real time
Maintaining an accurate record of all necessary documents pertaining to the brand.
Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together)
Upsell Always be on a lookout to identify prospects and convert them to grow revenue
Ensure that projects are completed on time and within budget.
Coach and support team members to help them meet departmental goals
Take responsibility for the quality of work, the accuracy of brief and the team’s output
Maintain weekly, fortnightly and monthly reports
Meeting clients to discuss strategy and report on progress
Maintain an orderly workflow according to priorities

BECOME A PEOPLE’S PERSON
Exhibit robust leadership skills and motivate-inspire your team members




Stick to the client’s brief and the agreed process to deliver effectively
Utilize your team’s productivity keeping the Scope Of Work and allocated budget
Be all ears to Account Managers and mentor to get the best performance possible

IMPROVE THE PROCESS
Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE
Manage all business communications
Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief

SKILLS WE DESIRE
Develop and maintain existing client relationships.
Excellent organizational and time management skills.
Solid analytical and problem-solving skills.
Effective communication skills.
A+ presentation skills (making PPTs included)
Natural attention to detail
Financial management and commercial acumen
Advanced software skills inc

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