Integration Monitoring Team Member Oracle(G1 Level)

Job Summary:

As a G1-level Integration Team Member, you will support the stability and performance of integrationswith Oracle. You willbe responsible formonitoring, triaging, and escalating integration issues.

Key Responsibilities:
MonitorOracleIntegrationissues
Perform first-level triage of failediFlows, API calls, and scheduled jobs
Validate data flows betweenOracleand downstream systems (e.g., payroll systems, third-party vendors, internalmcdonaldsapplications like GIA).
Escalate unresolved or critical issues to L2/L3 support or development teams with detailed logs and context.
Support daily health checks forOracleintegration points (e.g., SFTP connections, OAuth tokens, certificates).
Document recurring issues and contribute to operational runbooks and knowledge base.
Collaborate with functional solutions team, Scaled Services teams to ensureintegrationreliability and compliance.




Participate in shift-based monitoring coverage, including weekends or holidays ifrequired.

Required Skills & Qualifications:
Bachelors degree in computer science, Information Systems, or related field (or equivalent experience).
FamiliaritywithOraclemodules andintegrationtouchpoints.
Exposure tointegrationconcepts such asiFlows, APIs (OData/SOAP), SFTP, and IDocs.
Solid analytical and communication skills.
Willingness to learn and grow in a cloud-nativeenvironment.

Preferred Qualifications:
Hands-on experience withIntegration Suite monitoring, andOracleprovisioning.
Exposure toCloudALM,CPI, orAPI Management.
Basic knowledge of XML, JSON, or scripting for log analysis.
Familiarity with ITSM tools like ServiceNow or Jira.
Understanding ofHR data sensitivity and compliance requirements (e.g., GDPR).

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