Job Summary:
The Resort Manager will oversee the daily operations of the hotel, ensuring an exceptional guest experience. This role involves managing staff, handling guest inquiries, and ensuring that all departments work cohesively to deliver high-quality service. The Assistant Resort Manager will also contribute to strategic planning and development to enhance the hotel's reputation and profitability
Key Responsibilities

Operations Management
Supervise Daily Operations: Oversee front desk, housekeeping, food and beverage, and maintenance departments to ensure smooth and effective operation
Guest Services: Address guest inquiries, requests, and complaints promptly and professionally. Ensure guests have an outstanding experience from check-in to check-out
Staff Management: Assist in recruiting, training, and supervising staff. Conduct performance reviews and provide ongoing support and development prospects
Quality Control: Monitor and maintain high standards of cleanliness, safety, and service across the resort

Financial Manage
Budgeting:



Assist in managing budgets, forecasting expenses, and controlling costs to ensure financial goals are met
Revenue Management: Work with the Resort Manager to develop strategies to maximise occupancy rates and average daily rates.

Strategic Planning, Marketing and Promotion
Collaborate on marketing initiatives to attract and retain guests. Participate in the development of promotional campaigns
Guest Satisfaction: Analyse guest feedback and implement improvements to enhance overall guest satisfaction

Administrative
Duties Reporting: Prepare and present reports on operational performance, financial results, and guest satisfaction to the Resort Manager
Compliance: Ensure the resort complies with all local laws, health and safety regulations, and company policies

Qualifications:
Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Experience: Young

📌 Resort Manager Kochi
🏢 The Postcard Hotel
📍 Kochi