Job Description

We're looking for a Guest Relations Associate to join our agile hospitality team in Mysuru, India. In this role, you'll be the welcoming face of our organization, creating memorable experiences for every guest who walks through our doors. As a Guest Relations Associate, you'll manage front office operations with professionalism and warmth, ensuring that each guest receives exceptional service from arrival to departure. This position offers an exciting chance to develop your career in the hospitality industry while making a meaningful impact on guest satisfaction and loyalty.
Welcome guests upon arrival with genuine enthusiasm and assist with check-in and checkout procedures according to departmental standards
Register guests, issue room keys, and prepare arrival compendiums to ensure smooth and productive guest transitions
Provide exceptional customer service by addressing guest requests and needs promptly and professionally
Recognize and extend special attention to repeat guests, VIP members, and loyalty program participants; prepare and send welcome cards and amenities as appropriate
Handle guest complaints and concerns with empathy and tact, working toward swift and satisfactory resolutions




Manage cashiering duties and maintain vigilance regarding in-house credit matters, reporting any discrepancies to management
Maintain and update guest history systems to ensure personalized service for returning visitors
Collaborate with other departments (housekeeping, food and beverage, maintenance) to coordinate guest requests and ensure seamless service delivery
Manage guest communications including phone calls, emails, messages, and mail distribution with professionalism and accuracy
Promote hotel facilities, services, and in-house amenities to guests to enhance their experience and support revenue objectives
Maintain strict confidentiality and privacy standards, ensuring no guest information is disclosed inappropriately
Demonstrate knowledge of all hotel services, facilities, food and beverage outlets, and local attractions to provide comprehensive guest information
Remain alert to security concerns and report any suspicious activity or individuals to the Duty Manager or Security team
Maintain complete familiarity with fire and life safety procedures and emergency protocols
Perform additional duties as assigned by management to support overall hotel operations

📌 Guest Relations Associate Mysuru
🏢 GRAND MERCURE
📍 Mysuru