Serves as the primary point of contact for pre- and post-booking inquiries, resolving issues and maintaining customer satisfaction.
Key Responsibilities
Respond promptly to incoming queries via phone, email, live chat, or WhatsApp.
Assist clients with booking modifications, cancellations, refund queries, and itinerary updates.
Handle on-ground travel emergencies or complaints smoothly and calmly.
Collect client feedback after travel to monitor service quality.
Maintain accurate customer logs in the agency's CRM system.
Pay: ₹10,493.57 - ₹29,876.04 per month
Work Location: In person
📌 Customer Support Executive Kochi
🏢 EMARAJ GROUP INTERNATONAL
📍 Kochi
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