About the Company: We are hiring for one of our renowned Real-Estate clients for Mumbai.
About the Role: To create and maintain a culture of Quality & Innovation across the organization
Responsibilities:
To create & implement a customer handover process to ensure first time right.
Study all interfacing processes such as design, procurement & contracts, CRM, project execution and where required recommend & implement process changes to the respective process owners.
Update the QMS to ensure it remains current.
Analyze customer complaints & find cutting-edge ways to address them.
Develop, Implement a project evaluation & rating system & implement it across all projects through a CFT.
Develop & train a cross functional team of auditors to perform audits for rating of projects.
Build a Robust & Diverse Quality Team at Corporate & Sites.
Be a driver for skill enhancement within the projects team.
Create & implement a process of skill enhancement based on organization needs & ensure continuous improvement of skill across the organization.