Core (Required)
Positive communication skills — clear, qualified verbal and written communication in every customer interaction
Multi-channel support — handling customer queries over WhatsApp, calls, and email
Computer proficiency — comfortable working with web applications and day-to-day software
Office tools — MS Office / Google Workspace (Word, Excel, Gmail, Docs, Sheets)
Web platforms — able to learn and navigate SaaS/web-based applications quickly
Data entry — accurate logging of customer interactions and issue details
Basic troubleshooting — browsers, common connectivity/app issues, clearing cache, etc.
Tools & Systems (Preferred)
CRM / helpdesk — Odoo (customer management and ticketing)
WhatsApp Business — handling customer chat via WATI / WhatsApp
Call handling — managing customer queries and follow-ups over phone
Email support — qualified email correspondence and resolution tracking
Knowledge base — creating or updating FAQs and help articles
Spreadsheets — Excel/Google Sheets (filtering, sorting, easy formulas)
for tracking and reporting
Screen-sharing / remote tools — AnyDesk, TeamViewer, or Zoom
Business Analysis (A Plus)
Requirement gathering — understanding user needs and documenting them clearly
Feedback analysis — spotting patterns in customer issues and turning them into product suggestions
Documentation — writing basic user stories, feature requests, or process notes
Communication bridge — relaying customer needs between users and the product/development team
Testing / QA (A Plus)
Manual testing — understanding of testing concepts and test cases
Bug reporting — reproducing issues and logging clear, detailed bug reports
Issue tracking — familiarity with Jira, Trello, or similar
Attention to detail — verifying fixes and confirming issues are resolved before closing tickets
Pay: ₹24,000.00 - ₹55,000.00 per month
Benefits:
Food provided
Paid sick time
Provident Fund