Job Purpose

We are seeking a dynamic and tech-savvy Customer Support Engineer to manage field installations, preventive maintenance, and technical support. You will serve as the primary technical point of contact for customer in Tamil Nadu and Kerala, ensuring high instrument uptime and exceptional customer delight.

Key Responsibilities

Technical Support & Maintenance
Execute timely scheduling and execution of routine preventive maintenance contracts.
Manage end-to-end installation and commissioning of advanced analytical instruments.
Diagnose, troubleshoot, and repair hardware and software issues in office.

Commercial & Territory Management
Drive service revenue generation within the assigned territory through spare parts and service contracts.
Provide prompt follow-ups on service quotation submissions and purchase order (PO) collections.
Maintain rigorous documentation by filing accurate service visit reports in Salesforce daily.

Customer Experience




Cultivate customer delight through skilled communication and swift resolution of technical issues.
Train end-users on standard operating procedures and basic instrument handling.

Job Requirements

Education & Experience
Degree: Bachelor's degree (B.E. / B.Tech) in Engineering.
Experience: 1 to 5 years of hands-on experience in analytical instrument service.
Advantage: Prior experience handling analytical and spectroscopy products is highly preferred.

Skills & Competencies
Software: Continuous willingness to learn recent hardware technologies and proprietary software.
CRM: Experience with Salesforce or a similar field service CRM tool is a plus.
Communication: Clear verbal and written communication skills to handle corporate and research clients.

Travel & Flexibility
Mobility: Must be willing to travel 60% – 70% of the time.
Flexibility: Ready to travel across India outside the primary territory to support business needs when required.

📌 Customer Support Engineer Chennai
🏢 HORIBA India
📍 Chennai