About DocOnline
DocOnline is one of India's leading primary healthcare platforms, providing integrated healthcare services including telemedicine, mental health support, preventive healthcare, diagnostics, radiology, pharmacy and wellness solutions.

With over two million active subscribers and a substantial base of inactive and expired members, DocOnline is uniquely positioned to transform healthcare engagement and improve health outcomes through proactive, personalized and accessible care.

Role Purpose
DocOnline is seeking an entrepreneurial and commercially driven leader to build and scale its Lifetime Care & Customer Value function.

The Vice President – Lifetime Care & Customer Value will be responsible for maximizing customer lifetime value across the Company's active and inactive customer base by increasing customer engagement, healthcare utilization, retention, renewal, reactivation and cross-sell of healthcare services.





This is a strategic growth leadership role responsible for transforming DocOnline's existing customer base into a significant revenue and customer value engine. The role combines elements of general management, category management, customer lifecycle management and commercial growth, with accountability for customer-generated revenue across the Company's healthcare ecosystem.

The successful candidate will work closely with Marketing, Product, Clinical Services, Technology, Analytics, Operations and Customer Service teams to create sustainable growth through increased utilization of healthcare services and deeper customer relationships.

Key Responsibilities
Business Growth & Revenue Leadership
Develop and execute strategies to maximize customer lifetime value and customer-generated revenue.
Drive growth in telemedicine, pharmacy, diagnostics, radiology, mental health, preventive healthcare and vaccination services.
Increase subscription renewals and customer retention.
Develop and execute customer reactivation programs for inactiv

📌 Vp – Lifetime Care Gtb Nagar
🏢 DocOnline
📍 GTB Nagar