Job Responsibilities
Welcome guests with a friendly attitude.
Handle check-in and check-out procedures.
Answer phone calls and respond to guest inquiries.
Make room reservations and update booking records.
Handle guest complaints professionally and coordinate with other departments.
Process payments and prepare bills.
Maintain guest records and daily reports.
Coordinate with housekeeping regarding room availability. (National Career Service)
Required Skills
Valuable communication in English (Tamil/Hindi is an advantage).
Basic computer knowledge (MS Office, hotel PMS software).
Customer service and problem-solving skills.
Pleasant personality and skilled grooming.
Ability to work rotating shifts, including weekends. (Indeed)
Qualification
10+2 or Any Degree/Diploma in Hotel Management.
Freshers are accepted in many 3-star hotels; experience is an added advantage. (Glassdoor)