Job Title: Salesforce Security BA / Program & Operating Model Analyst

Location: Chennai / Hyderabad

Work Mode: Hybrid

Experience: 5+ Years

Job Summary

We are seeking a Salesforce Security BA / Program & Operating Model Analyst with a solid blend of business analysis, program coordination, governance, documentation, and technology operating model experience. This is not a traditional requirements-gathering Business Analyst role. The ideal candidate will support the Salesforce Security Monitoring program by documenting, organizing, operationalizing, and driving governance initiatives while collaborating with cross-functional stakeholders.

Key Responsibilities
Document monitoring taxonomies and detection catalogs defined by project stakeholders.
Create and maintain monitoring repositories, inventories, and program documentation.
Develop playbooks, runbooks, standard operating procedures (SOPs), and supporting documentation.
Document governance decisions, ownership structures, escalation models, and operating model definitions.
Prepare executive-level presentations, planning materials, and roadmap documentation.
Organize and maintain reusable security monitoring assets and documentation.
Support workshops and capture outputs from architecture, cybersecurity,



and monitoring discussions.
Facilitate communication, review, and socialization of program deliverables across stakeholders.
Assist in documenting future-state monitoring recommendations and roadmap planning activities.

Required Skills
5+ years of experience in Business Analysis, Program Coordination, or PMO support.
Experience in governance documentation, operating models, and process documentation.
Robust expertise in creating playbooks, runbooks, SOPs, and executive presentations.
Experience working with cross-functional teams including Cybersecurity, Enterprise Architecture, and Technology stakeholders.
Knowledge of Salesforce platform and Salesforce Security Monitoring concepts.
Excellent documentation, communication, and stakeholder management skills.
Experience with collaboration and documentation tools such as Confluence, Jira, Microsoft Office (Word, Excel, PowerPoint), and SharePoint.

Preferred Skills
Exposure to Cybersecurity or Security Operations.
Understanding of security monitoring concepts, detection catalogs, and monitoring taxonomies.
Familiarity with technology operating models and governance frameworks.
Experience working in Agile environments.

📌 Salesforce Security Ba Chennai (India)
🏢 Cortex Consultants
📍 India