Product Onboarding, Training & Support Specialist

Location: Remote

Working Hours: Overlap with both India & USA business hours

12th Wonder is looking for a customer-focused professional to help customers successfully adopt and use our solutions through onboarding, training, and ongoing support.

Responsibilities:
Conduct customer onboarding and product training sessions.
Guide users on product adoption and best practices.
Provide Tier 1 & Tier 2 product support and troubleshooting.
Create and maintain training materials, user guides, and knowledge base articles.
Collaborate with Product, Engineering, and Customer Success teams.
Track customer feedback and identify opportunities for improvement.
Assist with testing and validation of new product features.

Requirements:
2+ years of experience in Customer Success,



Product Training, Technical Support, Software Implementation, or a similar role.
Solid communication, presentation, and troubleshooting skills.
Ability to explain technical concepts in a easy, user-friendly manner.
Experience supporting SaaS, cloud-based, or enterprise software is preferred.
Bachelor's degree or equivalent experience.

Why Join Us
Work with global teams across India and the USA.
Fully remote prospect.
Exposure to innovative SaaS products.
Collaborative and growth-oriented work environment.

Interested

Share your resume at [HIDDEN TEXT] or apply through LinkedIn.

📌 Product Onboarding, Support And Training Pune
🏢 12th Wonder
📍 Pune