We are looking for a proactive and customer-focused Caller to handle inbound and outbound calls for our e-commerce operations. The candidate will be responsible for assisting customers, confirming orders, resolving queries, and ensuring a smooth customer experience.
Key Responsibilities:
Handle inbound and outbound calls related to orders, delivery, and customer queries
Perform order confirmation calls (COD verification) before dispatch
Manage abandoned cart calls to convert them into successful orders
Provide accurate information regarding products, pricing, and delivery timelines
Handle customer complaints and escalations in a skilled manner
Coordinate with logistics and warehouse teams for order status updates
Maintain proper call records and CRM updates
Follow up with customers for pending or failed deliveries
Ensure high levels of customer satisfaction and retention
Skills Required:
Good communication skills (Hindi & basic English)
Robust convincing and negotiation skills
Basic knowledge of e-commerce processes (order flow, returns, COD, etc.)
Ability to handle pressure and meet targets
Familiarity with CRM tools is an added advantage
Preferred Candidate Profile:
Experience in E-commerce / Logistics calling process
Customer-oriented mindset with problem-solving skills
Job Type: Full time
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
📌 Telecaller – E Commerce Gurugram (India)
🏢 Easynxt Logistics
📍 India
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