Key Responsibilities
Should have a hand-on-experience on Clevertap along with lifestyle and nurture program designs.
Should have managed Marketing Automation Campaigns.
Manage and nurture relationships with existing customers to ensure high satisfaction and retention
Act as the primary point of contact for customer queries, concerns, and feedback
Coordinate with internal digital marketing teams (SEO, Social Media, Performance Marketing, Content) to ensure timely delivery of services
Track and monitor campaign performance updates and communicate insights to clients
Ensure smooth onboarding of current clients and maintain regular follow-ups
Handle client escalations effectively and provide timely resolutions
Maintain accurate records of client interactions, feedback, and reports
Identify opportunities for upselling and cross-selling digital marketing services
Prepare periodic reports on customer engagement, retention, and satisfaction metrics

Required Skills & Qualifications




Minimum 4+ years of experience in Customer Relationship Management, preferably in a digital marketing or agency setup
Robust understanding of digital marketing concepts (SEO, SEM, Social Media, Paid Ads, Email Marketing)
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to manage multiple clients and prioritize tasks effectively
Proficiency in MS Excel, CRM tools, and reporting dashboards
Customer-centric mindset with attention to detail

Preferred Qualifications
Experience working in a digital marketing agency or ed-tech environment
Familiarity with tools like Google Analytics, Meta Ads Manager, or CRM platforms
Bachelor’s degree in Marketing, Business Administration, or related field

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Perks:
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Sr Customer Relationship Specialist Sr Crm Hyderabad
🏢 DocTutorials Edutech
📍 Hyderabad