At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. **Job Description** **Key Responsibilities** **Reliability Engineering & Service Operations** + Own reliability outcomes for **distributed systems, APIs, microservices, data pipelines, and critical production platforms** , with accountability for availability, latency, throughput, and saturation + Define and operationalize **SLOs, SLIs, error budgets, alert thresholds, and service health indicators** to improve customer experience and engineering accountability + Lead **production readiness reviews, capacity planning, performance testing, failover validation, chaos/resiliency testing, and disaster recovery preparedness** + Drive standardization of **monitoring, telemetry, distributed tracing, logging, synthetic checks, and runbook practices** across services and platforms + Partner with engineering teams to reduce operational toil through **automation, self-healing workflows, auto-remediation, and reliability-focused platform improvements** **Incident Management & Operational Excellence** + Lead major incident response, escalation management, and technical triage for **high-severity production events** , ensuring rapid mitigation, stakeholder communication, and service recovery in **high-pressure, time-critical environments** + Establish strong practices for **root cause analysis, problem management, failure mode analysis, and durable corrective/preventive actions** + Drive operational governance using metrics such as **MTTR, MTTD, change failure rate, incident recurrence, alert noise, and service error budget consumption** + Partner with infrastructure, application, database, and network teams to proactively identify **scaling risks, dependency bottlenecks, and single points of failure** **People & Team Management** + Directly manage **multiple SRE leads and senior reliability engineers** , providing technical coaching, operational guidance,



and performance leadership across teams + Build and scale high-performing SRE teams in the GCC environment with strong focus on **production ownership, operational engineering, and systems thinking** + Drive team capability in **on-call operations, debugging, incident command, automation development, and platform diagnostics** + Foster a culture of **blameless incident analysis, engineering accountability, and continuous reliability improvement** + Manage staffing, on-call coverage, skill distribution, and hiring aligned to platform complexity, production demand, and business criticality **Cross-Functional Collaboration** + Partner with **software engineering, infrastructure, database, network, security, and platform teams** to improve system stability, deployment safety, and operational readiness + Translate business criticality and customer impact into **technical reliability priorities, architecture guardrails, recovery objectives, and measurable engineering outcomes** + Work effectively in a **distributed/global operating model** , ensuring seamless coordination with onshore engineers, command centers, platform owners, and leadership teams during both steady-state and incident scenarios **Automation & Platform Enablement** + Promote and govern **infrastructure as code, configuration management, CI/CD reliability, release guardrails, policy enforcement, and automated rollback/recovery patterns** + Enable engineering teams with standardized tooling for **observability, deployment validation, incident response, debugging, performance diagnostics, and service dependency analysis** + Drive platform modernization through reusable automation, reliability frameworks, production diagnostics, and engineering patterns that improve resiliency and reduce mean time to recovery **Basic Qualifications** + Bachelor's degree in Computer Science, Engineering, or equivalent practical experience + 12+ years of experience in **software engineering, site reliability engineering,



production operations, platform engineering, or infrastructure engineering** + 5+ years of experience leading reliability or production engineering teams, including managing leads or senior engineers in technically complex environments **Preferred Skills & Experience** + Proven experience managing **multiple SRE, production engineering, or platform operations teams** in a matrix/global setup + Strong experience working in **offshore/onshore operating models** , preferably within Banking and Financial Services + Hands-on knowledge of **cloud platforms, Kubernetes, Linux systems, networking fundamentals, distributed systems, and infrastructure automation** + Experience with **observability platforms, telemetry pipelines, incident tooling, configuration management, and service governance** + Strong understanding of **CI/CD pipelines, scripting languages, infrastructure as code, release engineering, and automated operational workflows** + Ability to review architecture and operational designs for **scalability, fault tolerance, recovery, and performance bottlenecks** + Solid stakeholder management and communication skills across global engineering teams and senior leadership **Leadership Competencies** + Ability to balance **technical depth, operational discipline, architecture awareness, and people leadership** + Robust decision-making skills with a focus on **business continuity, failure risk, service reliability, and engineering trade-offs** , with the ability to remain calm and effective in **high-pressure operational situations** + Proven ability to **influence engineering design and operational practices without direct authority across platform and application teams** + High ownership mindset with focus on **resilience engineering, operational excellence, and predictable service behavior in production** If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) . **Posting may be closed earlier due to high volume of applicants.** This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

📌 Software Engineering Manager - SRE (Chennai)
🏢 U.S. Bank
📍 Chennai