Job description

Dear Aspirant,

We are currently hiring for an Ecommerce Executive role at Net Distribution Services Pvt. Ltd., located in Andheri East, Mumbai.

Job Responsibilities:
Key Responsibilities
Initiate SPF claims as per marketplace guidelines and timelines.
Manage day-to-day operations across multiple marketplaces such as Myntra, Ajio, Flipkart, Amazon, Nykaa, etc.
Ensure timely product listing, catalogue updates, inventory management, and pricing accuracy across marketplaces.
Collect, verify, and prepare all required supporting documents including invoices, PODs, customer communication records, return proofs, and related evidence.
Analyse claim eligibility and identify root causes such as fraud, courier issues, return discrepancies, or operational gaps.
Follow up with marketplace support teams for claim status updates, escalations, and timely resolutions.
Maintain and share regular reports on claim status including approved, rejected, and pending claims.
Analyse approval and rejection trends to identify recurring issues and recommend preventive actions.




Stay updated with marketplace SPF policies, SOPs, and compliance requirements.
Proactively monitor transactions and return activities to identify potential SPF risks at an early stage.
Recommend and implement risk mitigation measures to minimize future claim losses.
Maintain accurate documentation and records for all claims, escalations, and communications.
Coordinate between Marketplace (MP) teams and SPF teams to ensure smooth claim settlement and payment processing.
Administer and maintain RTO files while ensuring accurate data recording from all marketplaces.
Monitor RTO in-transit TAT across marketplaces and highlight delays proactively.
Raise and manage escalation tickets for TAT breaches and ensure timely closure.
Resolve rejected claims by collaborating closely with marketplace teams and internal stakeholders to identify and fix root causes.

Job Type: Full time

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 E Commerce Executive Mumbai
🏢 Net Distribution Services
📍 Mumbai