Handling customer Service Calls if he is not satisfied with given information
Training to Team for BPO process Inbound or Outbound
Achieving team targets for metrics like Average Handling Time (AHT), Call Quality, and CSAT (Customer Satisfaction).
Monitoring daily productivity and ensuring the team meets the required KPIs.
Reporting team performance metrics (KPIs) to upper management.
Ensuring agents maintain quality audit scores (e.g., 95% or higher).
Ensuring zero compliance breaches in calls or data handling.
Conducting calibration sessions to align quality standards.
Coaching, mentoring, and developing team members to improve performance.
Handling team scheduling, attendance, and managing workforce shrinkage.




Retaining talent and reducing employee turnover.
Resolving conflicts and addressing performance issues immediately.
Common KPI Metrics for a BPO Team Leader:
CSAT/NPS: Customer Satisfaction/Net Promoter Score.
AHT: Average Handle Time.
QA Score: Quality Audit Score.
Attrition Rate: Employee turnover percentage
Preference: General Insurance or Motor Vehicles candidates

Pay: ₹488,536.48 - ₹1,715,207.34 per year

Advantages:
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Team Leader Sahibzada Ajit Singh Nagar (India)
🏢 BLD OUTSOURCING SERVICES
📍 India