Key responsibilities of a Front Office GSA:
Guest Welcome and Check-in:Greet guests upon arrival, verify reservations, collect payment information, and assign rooms.
Check-out Procedures:Process guest departures, settle bills, collect room keys, and handle any final requests.
Reservation Management:Answer phone calls, take reservations, modify existing bookings, and confirm details.
Guest Information:Provide information about hotel amenities, local attractions, dining options, and directions.
Cash Handling:Accurately manage cash drawer, process credit card transactions, and balance accounts.
Guest Concerns:Address guest complaints, resolve issues promptly, and escalate concerns to management when necessary.
Communication:Maintain explicit and professional communication with guests, colleagues, and other departments.




Administrative Tasks:Maintain accurate records, update guest information in the system, and follow established procedures.

Required Skills:
Excellent customer service skills with a friendly and approachable demeanor
Solid communication and interpersonal abilities
Attention to detail and ability to multitask in a fast-paced environment
Basic computer proficiency and knowledge of property management systems

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹14,000.00 per month

Advantages:
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Front Office Associate Kolkata
🏢 bloom Hotel Group
📍 Kolkata