Provide prompt and effective responses to customer questions via phone calls.
Address and resolve customer complaints or concerns in a skilled and timely manner
Maintain a high level of company product knowledge to effectively answer customer queries
Identify opportunities to upsell or cross-sell products and services to customers
Collaborate with other team members and departments to ensure customer satisfaction
Keep accurate records of customer interactions and transactions in the CRM system
Follow company policies and procedures when handling customer requests and issues
Continuously strive to improve customer service skills and knowledge through training programs
Pay: ₹15,000.00 - ₹25,000.00 per month
Advantages:
Leave encashment
Paid time off
Work Location: In person
📌 Customer Care Executive Faridabad
🏢 Kayakalp Global
📍 Faridabad
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