Job Description

:

Education Qualification :
Any Graduate (Engineering / Science)

Skills :
Primary -> Technology | Operating System | Knowledge on performance management for OS | 2 - Knowledgeable
Primary -> Technology | (Operating) System Administration|Windows Server Administration | 2 - Knowledgeable
Secondary -> Technology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS | 2 - Knowledgeable

Certification :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201

Delivery Skills:
Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device,service causing the issue. Record the findings and analysis in to the ticket
Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute,



validate and update ticket with steps taken and outcome
Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
Process Compliance:
Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process
Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined)
Ensure tickets are closed post user/customer communication
Maintain inventory of Network equipments and links
Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Location

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IND-KA-Bengaluru-Ecospace1B-ML

Created On

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11-Jun-2026

📌 Administrator Wintel & Virtualization Bengaluru
🏢 Microland
📍 Bengaluru