We are looking for an experienced Quality Analyst with solid analytical and coaching skills to ensure high-quality customer interactions and continuous process improvement.
Key Responsibilities:
Conduct call audits and ensure quality standards are met.
Identify coaching/training needs and share insights with the Manager.
Drive effective feedback and coaching sessions with team members.
Organize and participate in calibration sessions with partner sites.
Identify improvement opportunities and recommend actionable solutions.
Prepare reports using Excel (charts, graphs, pivot tables, VLOOKUP, etc.).
Work comfortably in rotational shifts.
Eligibility Criteria:
Minimum Qualification: Graduate in any stream.
Minimum 6 months of experience as a Quality Analyst in an Inbound BPO.
Solid knowledge of feedback mechanisms and coaching methods.
Positive understanding of quality parameters and evaluation processes.
Proficiency in Microsoft Excel (reports, pivots, graphs, VLOOKUP).
Work Details
Shift: Rotational shift
Week Off: Sunday fixed off / rotational (depending on process)
Indore
📌 Position Quality Analyst Indore
🏢 ONE POINT ONE SOLUTIONS
📍 Indore
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