3 Months to 1 Year (Freshers with excellent Malayalam communication skills may also be considered.)
Qualification
12th Pass / Diploma / Any Graduate
Candidates with relevant BPO or Voice Process experience are preferred.
Language Requirement
Fluent in Malayalam (Mandatory)
Basic communication skills in English or Tamil will be an added advantage.
Job Responsibilities
Handle inbound and outbound customer calls in Malayalam.
Provide accurate information and resolve customer queries professionally.
Maintain a positive and customer-focused approach during all interactions.
Record customer details and update information in the system accurately.
Follow company policies, quality standards, and process guidelines.
Escalate complex customer issues to the appropriate team when required.
Meet daily productivity, attendance, and quality targets.
Ensure high levels of customer satisfaction through effective communication.
Required Skills
Excellent verbal communication in Malayalam.
Good listening and interpersonal skills.
Basic computer knowledge and typing skills.
Ability to work in a target-oriented environment.
Strong problem-solving and customer service skills.
Willingness to work in rotational shifts, if applicable.
Preferred Candidate Profile
Experience in BPO, Customer Support, Telecalling, or Voice Process is preferred.
Positive attitude and willingness to learn.
Ability to work both independently and as part of a team.
Benefits
Attractive Incentives
Performance-Based Rewards
Growth opportunities Prospects
Training and Skill Development
Friendly Work Workplace
Employee Engagement Activities