(Enlist external agencies/authorities that you are required to deal with while discharging your duty)
Guest
Service
Kitchen Team
Reservation Agents
Minimum Qualification
(i.e education, training etc.)
Undergraduate/ Apprentice
Minimum Experience
1–3 years of experience in guest relations or front-office roles in the restaurant or hospitality industry
Special Skills/Attributes
( Required for performing the job effectively )
Excellent communication and interpersonal skills
Robust guest-handling and problem-resolution abilities
Pleasant personality with qualified grooming standards
Customer-centric approach with attention to detail
Ability to work in shifts, weekends, and holidays
Basic knowledge of POS and reservation systems
Overall Purpose/Objective
Of the job
To ensure a positive and memorable dining experience for guests by providing warm hospitality, handling guest interactions professionally, and supporting smooth front-of-house operations.
Key Responsibilities
(List major responsibilities, that you have,
to achieve the key objectives)
Guest Experience & Relations
Welcome and greet guests warmly upon arrival.
Manage reservations, waiting lists, and seating arrangements.
Ensure guests are comfortably seated and attended to promptly.
Build rapport with regular and VIP guests.
Guest Feedback & Issue Handling
Handle guest queries, complaints, and special requests professionally.
Coordinate with service and kitchen teams for quick resolution of issues.
Collect guest feedback and share insights with management.
Coordination & Communication
Liaise with service staff and managers to ensure smooth table turnover and service flow.
Communicate guest preferences, allergies, and special occasions to relevant teams.
Brand Standards & Grooming
Maintain skilled appearance and grooming as per brand standards.
Ensure adherence to service etiquette and hospitality SOPs.
Reporting & Administration
Maintain guest records, feedback logs, and reservation details.
Support promotional events, special dining experiences, and guest engagement activities.