We are seeking an Operations Manager to ensure the seamless execution of our global consulting and outsourcing service delivery on- and offshore, optimizing operations to enhance customer experience.

Operations Manager

Responsibilities
Strategy Execution: Develop and execute strategies to streamline end-to-end service delivery in BPM.
Operational Supervision: Provide sampling and supervise day-to-day operations.
Performance Monitoring: Monitor team performance and project timelines.
Workflow Optimization: Implement process improvements and workflow optimization.
Resource Allocation: Allocate & map resources effectively.
Client Coordination: Manage coordination between offshore clients and international teams to ensure alignment with expectations.
Metric Reporting: Maintain operational metrics and provide reports on service performance and strategic initiatives.




Cooperative Onboarding: Collaborate with delivery and pre-sales teams to ensure seamless client onboarding and satisfaction.

Education
Bachelor's or Master's degree in management or related disciplines.
Minimum 5 years of operations management experience.
Solid understanding of global outsourcing models.

Skills & Tools
Leadership and team management
Project management tools
MS Excel and reporting systems

Advantages

Perks and Incentives for Incorporating with Us!

Paid Holidays

Sick Days Off

Healthcare

Commuter Advantages

Relocate

Life Insurance

Health Savings

Learning & Development

Global Career

📌 Operations Manager North Sikkim
🏢 EMINENTURE
📍 North Sikkim