Call Center Manager (Healthcare)

We are looking for an experienced Call Center Manager to lead a team of Telecalling Executives. The ideal candidate should have valuable leadership skills, experience in handling patients, and the ability to achieve daily calling targets.

Key Responsibilities & Skills
Manage and support a small team of Telecalling Executives to achieve daily and monthly targets.
Handle both inbound and outbound calling operations and ensure smooth day-to-day functioning.
Guide the team in calling patients, explaining treatments and services, and scheduling appointments with partner hospitals.
Monitor call quality, team performance, and ensure excellent patient experience.
Coordinate with hospitals and internal teams to ensure smooth patient follow-up and appointment management.
Have valuable communication skills in Hindi , along with basic computer and CRM knowledge.
Minimum 4–6 years of experience in a call center, with at least 2 years of experience managing a team. Experience in healthcare, hospitals, or diagnostics will be preferred.

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Senior Telecaller Janakpuri (India)
🏢 Gencare
📍 India