Delivered exceptional customer support through voice, email, and chat while ensuring high customer satisfaction.
Resolved customer queries related to banking products, payments, account services, and transactions within defined service levels.
Handled escalated customer complaints with empathy, professionalism, and effective problem-solving skills.
Investigated customer issues by coordinating with internal teams to provide accurate and timely resolutions.
Maintained detailed records of customer interactions and updated CRM systems with relevant information.
Educated customers about products, services, and policies to improve their overall experience.
Ensured compliance with company policies, quality standards, and regulatory guidelines.




Consistently achieved key performance indicators (KPIs) such as customer satisfaction, first-call resolution, quality, and productivity.
Built solid customer relationships through effective communication, active listening, and ownership of customer concerns.
Collaborated with cross-functional teams to enhance service quality and improve operational efficiency.

Job Types: Full time, Fresher, Permanent

Pay: ₹18,000.00 - ₹27,000.00 per month

Perks:
Versatile schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Care Executive Gurugram
🏢 SGN Consultancy
📍 Gurugram