Job Description

Company: Wenodo

Location: IT Park, Bhopal

Experience Required: 1+ Year

Wenodo is looking for a dedicated and solution-oriented IT Support Executive to join our team. If you have a passion for solving technical issues, supporting users, and ensuring smooth IT operations, this prospect is for you!

Key Responsibilities:
Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, and chat.
Issue Resolution: Diagnose and resolve customer issues, ensuring timely solutions to enhance customer satisfaction.
Product Knowledge: Maintain a thorough understanding of the company's products or services to provide accurate information and support to customers.
Documentation: Accurately document customer interactions, issues, and resolutions in the ticketing tool.
Escalation: Identify and escalate complex issues to appropriate internal teams when necessary.
Feedback: Gather customer feedback and provide insights to improve products, services, and customer support processes.
Team Collaboration:



Work closely with other departments, such as Development and other support team, to ensure a cohesive approach to customer service.

Qualifications:
Experience: Minimum of 1 year of experience in customer support or a related role.
Technical Skills: Proficiency in using ticketing tool and Microsoft Office Suite. Familiarity with support processes is advantageous.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
Problem-Solving: Robust analytical and problem-solving abilities to address customer issues efficiently.
Interpersonal Skills: Ability to build and maintain positive relationships with customers and team members.
Time Management: Effective time management skills, with the ability to handle multiple tasks simultaneously.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 It Support Executive Bhopal (India)
🏢 Wenodo
📍 India