Key Responsibilities:
Attend and manage all incoming calls professionally
Make outbound calls for:
Service reminders
Follow-ups on leads and inquiries
Customer feedback after service/sales
Welcome and assist walk-in customers at the showroom/workshop
Maintain visitor records and call logs
Coordinate with sales and service teams for customer appointments
Handle customer queries and direct them to the concerned department
Maintain basic MIS reports (daily call report, inquiry register, etc.)
Support in customer engagement activities and campaigns
Skills Required:
Valuable communication skills (Hindi & basic English)
Polite and customer-friendly attitude
Basic computer knowledge (MS Excel, calling records)
Ability to handle multiple calls and customers
Presentable personality