Customer Care Executive responsibilities:
Handle customer calls, messages, and emails related to GPS/vehicle tracking services
Assist customers in using the tracking platform (app/web login, reports, etc.)
Support in device installation coordination and basic troubleshooting
Monitor vehicle tracking status and identify offline devices
Follow up with customers for device issues, servicing, and maintenance
Coordinate with technical and field teams for issue resolution
Help customers with SIM/network-related issues in tracking devices
Maintain records of customer interactions, complaints, and resolutions
Provide training or guidance to customers on system usage
Ensure customer satisfaction and timely support.
Qualifications:
Bachelor’s degree in Science or Engineering, preferably in Electronics & Communication, Information Technology, Computer Science, Business,
or a related field.
Proven experience in technical support and customer success roles.
Excellent communication and interpersonal skills.
Solid problem-solving abilities and attention to detail.
Proficiency in using customer relationship management (CRM) and technical support software.
Technical knowledge of our products and services is preferred.
Key Competencies:
Empathy and patience.
Robust organizational and time-management skills.
Ability to learn quickly and adapt to recent technologies.
Proactive and self-motivated.
Analytical thinking and data-driven decision-making.