Process and dispatch daily customer orders.
Call customers to confirm COD orders before shipping.
Handle NDR (Non-Delivery Report) follow-ups with customers.
Manage RTO (Return to Origin) claims and documentation.
Coordinate with courier partners for pickups and delivery issues.
Collect and process retail purchase orders.
Maintain inventory records and stock accuracy.
Pack marketplace and website orders with quality checks.
Generate invoices and maintain basic billing records.
Manage omnichannel order operations across platforms such as Shopify, Amazon, Flipkart, etc.
Ensure timely order fulfillment and smooth warehouse operations.
Maintain daily reports for dispatch, returns, and inventory.