Job Responsibilities:
Make outbound calls to prospective clients from the provided database.
Explain the company’s visa and immigration services.
Answer basic client queries and provide accurate information.
Schedule appointments for Visa Counsellors.
Follow up with interested clients through calls and WhatsApp.
Maintain accurate records of calls and client information.
Update customer details in the CRM or Excel.
Coordinate with the counselling team for smooth client handling.
Maintain a polite and qualified attitude during all customer interactions.
Requirements:
Positive communication skills in Hindi and basic English.
Confident and friendly telephone etiquette.
Basic computer knowledge (MS Excel, Word, Email).
Ability to build rapport with customers.
Previous telecalling or customer service experience is preferred but not mandatory.