E-commerce Specialist Responsibilities
Manage Online Store Operations
Update product listings, descriptions, images, and pricing.
Ensure product information is accurate and up to date.
Monitor inventory levels and coordinate stock updates.
Optimize Product Pages
Improve product titles, descriptions, and keywords for search visibility.
Conduct basic SEO for category and product pages.
Analyze product performance and make improvements.
Digital Marketing Support
Assist with email marketing campaigns.
Manage promotions, discounts, and seasonal sales.
Coordinate with social media and advertising teams.
Analyze Sales and Performance Data
Track website traffic, conversion rates, and sales metrics.
Generate reports and identify trends.
Recommend strategies to increase revenue and customer engagement.
Customer Experience Management
Monitor customer feedback and reviews.
Help resolve order-related issues.
Improve website usability and shopping experience.
Marketplace Management
Manage listings on platforms such as Amazon, Flipkart, and eBay.
Ensure compliance with marketplace policies.
Monitor marketplace performance and sales.
Website Maintenance
Coordinate website updates with developers.
Test recent features and functionality.
Identify and report technical issues.
Order and Fulfillment Coordination
Monitor order processing and shipment status.
Work with logistics and warehouse teams.
Ensure timely delivery and customer satisfaction.
Key Skills Required
E-commerce platform knowledge (e.g., Shopify, amazon,flipkart)
SEO and digital marketing
Data analysis and reporting
Product content management
Customer service
Excel/Google Sheets proficiency
Communication and project coordination